Privacy Policy

1. Information We Collect

We collect personal information when you place an order or interact with our website, including:

  • Name
  • Phone number
  • Email address
  • Shipping address
  • Payment details (processed securely via third-party providers)

We use this information only to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our services
 

2. Data Protection

We are committed to protecting your personal data. Your information is stored securely and is never sold, rented, or shared with third parties except when required to complete your order (e.g., shipping companies or payment gateways).

 

3. Cookies

Our website uses cookies to improve user experience, analyze traffic, and enhance website performance. You can disable cookies in your browser settings at any time.

 

4. Third-Party Services

We may use trusted third-party services for payment processing, shipping, or analytics. These providers have their own privacy policies.

 

5. Contact Us

If you have any questions about this Privacy Policy, you can contact us through our website contact page or customer support.

 

Return & Refund Policy

1. Return Period

We offer a 14-day return policy from the date of delivery. To be eligible for a return:

  • Items must be unused
  • Items must be unopened
  • Items must be in original packaging
 

2. Non-Returnable Items

For hygiene, safety, and health regulations, the following items cannot be returned or exchanged:

  • Electronic cigarettes (Vape devices and accessories)
  • Shisha molasses (all flavors of shisha tobacco)
 

3. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed through your original payment method within a few working days.

 

4. Shipping Costs

  • Shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the item is defective or wrong
 

5. Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us immediately so we can resolve the issue.